> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.lechemiseur.fr/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Track your shipment and order status


## Where is my order?

You can **check your orders and view estimated delivery dates directly in your customer account**.

As soon as your LE CHEMISEUR® made-to-measure shirt or trousers have been crafted and shipped, you will find the tracking information for your parcel 📦 in your customer account. The tracking details will also be sent to you by email.

If you have any questions or encounter an issue, please feel free to [contact us](https://faq.lechemiseur.fr/en/article/contact-us-cblciq/) ✉️!
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#### 🔎 Understanding order statuses:

###### ⏳ **Awaiting production**
Thank you for your order!
Your shirt or trousers will soon be reviewed by our Paris team and then sent into production.
If this is your first order and it contains multiple items, we may be waiting for your fit validation before producing the remaining items.

###### 🧵 **In production**
Your item is currently being crafted in our workshop.
At this stage, it is unfortunately no longer possible to modify your order.

###### ⚠️ **Item to be confirmed, production on hold.**
Following the review of your order, our team needs to confirm a few details before production can begin.
We have likely tried to contact you. Please [contact us](https://faq.lechemiseur.fr/en/article/contact-us-cblciq/) so that we can proceed with your order.

###### 📍 **Ready at the showroom**
You selected showroom pickup and your order is ready.
You may collect it during opening hours without an appointment.

###### 🚚 **Shipped**
Your order is on its way! For more detail, in [your account](https://lechemiseur.fr/en/my-account#/), click on “Track my shipment”.

###### 🔄 **Return requested**
Our team is currently processing your return request.
You will receive a confirmation email as soon as it has been completed.

###### ✂️ **Being altered**
Your shirt or trousers are currently being adjusted in our workshop to perfectly match your preferences.
We will also update your Fit Key so that future orders benefit from the same improved fit.