Payment Issues

Having trouble processing your payment?

Verify your payment details

Carefully check your card number, expiration date, and security code (CVC).
If your bank sends you a 3D Secure verification code, make sure you enter the latest code received. If you have made several payment attempts, older codes may no longer be valid.

Try a different card

Your card may have reached its spending limit or be subject to restrictions on online payments.
If possible, try another card or contact your bank for assistance.

Double-check your billing address

For security reasons, your name and billing address may be verified by the payment provider.
If the information entered does not match the details registered with your bank, the payment may be declined. You can update your billing address without changing your delivery address.

Consider using Apple Pay

If you use an iPhone, Apple Pay can often simplify the payment process.
A QR code will appear, allowing you to complete the transaction quickly and securely on your phone.

Still need help?

If your payment continues to fail, please contact us. We will be happy to help you complete your order.

Updated on: 05/10/2026