The Fit Guarantee
If you are not satisfied with your first fit, we will correct it free of charge within 100 days.
In 81% of cases, no return is needed. Otherwise, the process is simple and fast!
How to make a return?
- Wash your shirt two to three times. It’s normal for a new shirt to feel slightly too large, as our AI anticipates shrinkage after washing. Trousers don’t really shrink—just allow for 1 cm in length.
- To save time, you can have the garment altered yourself and get reimbursed (see below).
- Prefer to let us handle the adjustments? Log in to your account, then click “Use this shirt as a starting point.”
- Adjust your Fit Key with the tutorials on our site. Choosing which adjustments to make is easy. Put on your first shirt as a reference. If needed, feel free to send us photos or book a video call.
- Confirm your new order by entering the code retour-H4GB in the “Gift Code” field. If we need to take back the initial item for adjustment, we’ll send you a prepaid return label.
More details
What does the Fit Guarantee cover?
The guarantee covers the fit of your first shirt or trousers for 100 days after receipt. We'll send you a prepaid return label if needed.
As each piece is custom-made for you in premium European fabrics, we cannot issue refunds. The purpose of the guarantee is to ensure you find the fit that suits you.
Altering a garment yourself
If you know a tailor, save time by going through them. You can be reimbursed up to €30 for shirts (or €50 for trousers) to the card used for the purchase. For gifted items, store credit will be issued.
To be reimbursed, send us a photo of the invoice. Please specify the alterations so we can correct your Fit Key for future orders.
Can I make a second return?
If your corrected item is still far from perfect (which is very rare), we’ll accept a second return. Unfortunately, we cannot process another return for +/- 1 cm differences, as these fall within production tolerances and normal small weight variations of customers.
If I order several items, does the guarantee apply?
The guarantee only applies to your first piece. But no worries: if you order several items in a first order, we will automatically send the first piece only—at our expense—to validate the fit.
📞 Need help?
We are passionate about made-to-measure and happy to talk with you!
Feel free to send us your questions and photos by email or WhatsApp. Contact us.
Video appointments are a convenient way to answer fit questions! Put on your shirt or trousers before the call, and show us. Book a video appointment.
Updated on: 18/09/2025