The Fit Guarantee
If your first fit is not quite right, we will adjust it free of charge within 100 days.
In the vast majority of cases, no remake is needed. If adjustments are required, the process is simple and fast.
How does the Fit Guarantee work?
- Wash your shirt two to three times. It is normal for a new shirt to feel slightly larger before the first washes, as our AI already anticipates natural fabric shrinkage.
- To save time, you may also choose to have the garment altered locally and receive a reimbursement (see conditions below).
- Prefer to let us handle the adjustments? Log in to your account, then click “Use this shirt as a starting point.”
- Adjust your Fit Key with the tutorials on our site. Choosing which adjustments to make is easy. Put on your first shirt as a reference. If needed, feel free to send us photos or book a video call.
- Place your new order, without paying anything, using the code retour-H4GB in the “Gift code” field. If we need the original garment returned for adjustment, we will provide a prepaid return label.
More details
What does the Fit Guarantee cover?
The Fit Guarantee covers the fit of your first item for 100 days after delivery. If needed, we will provide a prepaid return label.
As each garment is custom-made for you using premium European fabrics, we are unable to offer refunds. The purpose of the Fit Guarantee is to help you achieve the fit that suits you best.
Altering a garment locally
If you already have a trusted tailor, you can save time by having the alterations made locally.
We will reimburse up to 30 € for shirts, directly to the card used for the original purchase. For gifted items, reimbursement will be issued as store credit.
To receive reimbursement, simply send us a photo of the alteration invoice. Please also let us know which adjustments were made so we can update your Fit Key for future orders.
Can I make a second return?
Our guarantee covers one return per item. If your corrected item is still not wearable (this is very rare), contact us.
Please note that differences of ±1 cm are considered normal production tolerances and may also result from natural body-weight variations. For this reason, they do not qualify for an additional remake.
If I order several items, does the guarantee apply?
The Fit Guarantee applies to the first garment of your order.
If your first order contains several items, we will initially ship only one garment – at our expense – so you can confirm the fit before the remaining items are produced.
📞 Need personalized advice?
Our team is happy to help with any fit or alteration questions.
You can send us photos by email or WhatsApp, or book a video appointment for personalized guidance. Contact us.
For video calls, simply wear your item during the appointment so we can review the fit together.
Video appointments are a convenient way to answer fit questions! Book a video appointment.
Trousers
The Fit Guarantee also applies to your first pair of trousers, with the same procedure.
Trousers shrink very little: for cotton trousers, simply allow about 1 cm in length. There is no need to wash them first.
If you have your trousers altered locally, we will reimburse up to 50 €.
Updated on: 05/11/2026